Support & Policies
Find quick answers to your questions, and learn more about our shipping, returns, and policies—all in one place.
Frequently Asked Questions
Everything you need to know about our plants and services
Shipping & Return Policy
We ensure your plants arrive safely and thrive in their new home
Shipping
- •Free shipping on orders over $75
- •Standard shipping (3-5 business days): $8.95
- •Express shipping (1-2 business days): $14.95
- •Plants are carefully packaged to ensure safe arrival
- •Tracking information provided via email
Returns
- •30-day satisfaction guarantee on all plants
- •Contact us within 14 days of delivery for return authorization
- •Plants must be in original condition for full refund
- •Return shipping costs covered for damaged or incorrect items
- •Store credit available for plants that don't meet expectations
Plant Guarantee
- •All plants guaranteed to arrive alive and healthy
- •14-day plant health guarantee from delivery date
- •Replacement or refund provided for plants that arrive damaged
- •Detailed care instructions included with every plant
- •Expert support available for plant care questions
Processing Time
- •Orders processed within 1-2 business days
- •Plants inspected and prepared by our plant specialists
- •Seasonal plants may require additional processing time
- •Pre-orders ship according to estimated dates in product description
- •Local pickup available at our greenhouse (by appointment)
For detailed information about our shipping and return policies, please visit ourcomplete policy page orcontact our customer service team.